MainBoss Service Desk is an add-on package for
MainBoss CMMS designed to let
people create and track work requests in the full MainBoss database.
For example, the facility maintenance department might license Service Desk for the secretaries
of every other department. These secretaries could then create work requests
for any maintenance problems that might arise in the department.
Work requests created by Service Desk are placed directly in the MainBoss
database, where they can be accessed by maintenance managers.
This fast-tracks the request by putting it into the system immediately—there
are no delays (e.g. phoned-in requests sitting in voice-mail for long
periods of time before someone gets around to checking for them).
Work requests created by Service Desk are exactly the same as work requests
created with MainBoss itself. The submitter can use MainBoss's own information
tables to specify what needs to be fixed and other supplementary details
(e.g. the urgency of the request).
Service Desk also lets users track the progress of their request. This can
avoid unnecessary calls to the maintenance department—instead of phoning
to check a request's status, users can look directly into the database to
see what's being done.
The Service Desk interface is almost exactly the same as MainBoss CMMS itself.
Once maintenance personnel have learned how to use MainBoss, they can easily
show others how to use Service Desk.
Service Desk is a simple, low-cost way to let a large number of users submit
problem reports to MainBoss.
(For an alternative way to handle work requests, see our
MainBoss @Requests product.)
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