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Customer Focus - ISO 9001:2008
The first step in ensuring that customer requirements are determined and met is to identify the customer(s), and have a balanced response to their needs and expectations. The needs and expectations of the customers must be translated into the requirements for the processes within the organization's quality management system. (read more) |
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Continual Improvement of the QMS Poster
Download, display and distribute this poster, Continual Improvement of the Quality Management System compliments of DNV. (read more) |