Product Training Services

Product training services are performed by suppliers to teach customers how to use purchased products. Third-party training is not included in this area. There are many types of product training. Classroom-style courses are led by an instructor and performed at the supplier’s site or the customer’s location. Students are able to interact with the instructor or group leader and with each other. Classroom training that incorporates hands-on instruction teaches learners how to perform basic tasks and resolve common problems. Instruction at the customer’s site reduces travel costs, but requires the configuration of learning laboratories, networks, and computers. Live on-line training is a popular, Web-based alternative to traditional classroom training. These instructor-led courses use standardized materials while still focusing on specific learning needs. By eliminating the need to ship and setup equipment, customers may be able to save money and reduce training times.

Self-paced learning is sometimes used in place of live on-line instruction for product training. Students who receive computer assisted instruction (CAI) such as computer based training (CBT) or web based training (WBT) can access courses and coursework at any time. CBT is usually delivered via compact disc (DC), digital video disc, or local area network (LAN). WBT requires an Internet connection. Product training techniques such as CBT and WBT consist of exercises, tutorials, simulations, and tests. Exams are scored electronically and feedback is provided based on student response. Unlike live learning, in which an instructor needs to consider the needs of an entire class, CBT and WBT can be repeated until a student understands the course material. Both current and future employees can access the same modules, which are delivered in a consistent manner. Blended learning consists of e-learning and traditional classroom instruction. Before class begins, students complete sample exercises and self-assessment activities. After the class is complete, learners can access virtual laboratories for reinforcement.

Companies that perform product training services often provide manuals, bulletins, newsletters and other publications that students can use as reference materials or to update their skills. Training manuals may be available in .pdf format via a password-protected web site. Some instructors encourage students to contact them with questions after training is complete. Others direct troubleshooting tasks to a customer service call center or technical support personnel. Product training consultants may return to a customer’s location periodically to ensure that new employees understand how to use equipment, products, or machinery. Train-the-trainer instruction is also available.

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Part Numbers for Product Training Services