Teledyne Relays: Switching Solutions Innovator and Industry Leader Industry Leader For more than 40 years, Teledyne Relays has been recognized as an innovator and industry leader in manufacturing electromechanical and solid-state switching products. With headquarters in Hawthorne, California, Teledyne Relays maintains six factories in California, Mexico, Taiwan and France. The company’s comprehensive product line meets a wide range of switching solutions for applications in RF and microwave, wireless high-speed digital, instrumentation and test, aviation, military and space, motor, heating and lighting control. Teledyne Relays’ Voice of the Customer program provides the innovative, customer-intimate spirit that continues to define next-generation switching requirements. With recognized certifications such as Boeing D1-9000 and ISO 9001/9002, Teledyne Relays is a primary supplier to industry leaders around the world for switching solutions with the highest quality and reliability. Teledyne Relays’ Voice of the Customer program maintains the innovative, customer-intimate spirit that has sustained the company from the beginning. The company constantly interviews major customers and innovative new customers to determine their next-generation switching requirements as well as their recommendations for improving current products. Product Assurance Under an aggressive Total Quality Management (TQM) program, Teledyne Relays has embraced a “continuous improvement” culture. Teledyne’s TQM program starts with the customer program and extends to every level of the company. Teledyne Relays has and will continue to make significant strides toward improving processes and servicing all customers, both internal and external. With recognized certifications such as Boeing D1-9000 and ISO 9001/9002, Teledyne Relays has become a primary supplier to industry leaders around the world for switching solutions with the highest quality and reliability. Product Development Teledyne Relays’ Voice of the Customer program maintains the innovative, customer-intimate spirit that has sustained the company from the beginning. The company constantly interviews major customers and innovative new customers to determine their next-generation switching requirements as well as their recommendations for improving current products. Teledyne has introduced 25 new relay products this year and plans to introduce 10 more in coming weeks. Technical Service and Customer Support Teledyne Relays provides easy access to technical service and customer support. Teledyne’s innovative, integrated website makes it easy to find technical information, buy relays and even get e-mail responses within 24 hours. Design engineers who need switching solutions for their electronic systems can find them with a click of a mouse at www.teledynerelays.com. The site focuses on providing product and sales channel information to engineers. It gives visitors a variety of ways to communicate with the company, including visitor registration forms, feedback/comments forms, request for quote forms, data sheet request forms, literature request forms, technical support forms and e-mail. Teledyne provides private websites for customers and business partners to facilitate visibility into backlog and other key information. For quick delivery, customers can view distributor inventory and place orders online via shopping cart software provided by the distributors. For longer-term buying relationships, Teledyne will provide factory-direct support to customers or work through distributors as the customer desires. Teledyne Relays is committed to expanding and enhancing customer communication programs and tailoring them to meet customer needs. In addition, the website technical support staff and application engineers can be reached in real time, the old-fashioned way.