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  • The best of the best
    that has people, not machines, answering the phones that keep customers coming back. Salinas, Calif., writes: "There's no company like Austin. You can call their toll-free number and a person will answer, no
  • Mailto: Oblivion?
    customer contact. A reply might take four to six weeks, but that's not bad considering 50 million people fly Southwest in a year, says Beth Harbin, a company spokeswoman. Southwest based its decision not to accept e-mail primarily on its commitment to answering every customer inquiry. Technology wasn't

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  • CR4 - Thread: Understanding Customer Service Calls
    .. the advent of the 'automated phone answering ' systems employed by companies is the single worst thing to happen to business in the US in my lifetime.
  • Inward technology transfer as an interactive process: A case study of ICI.
    There are numerous communication systems available to people within the businesses : - Internal Mail system Internal telephone system Electronic voice box: an elaborate answer phone system.
  • The Muddles over Outsourcing
    Outsourcing allows some human operators abroad to answer the phone for many billing and business inquiries, rather than having such tasks replaced by fully automated electronic response systems .
  • Facets of Virtual Environments
    Sybase Inc. has built a system called “ Answers Anywhere�? [6], to provide a natural language interface to a business application through a wireless phone , a handheld PDA, a customized console, or a desktop computer.
  • Knowledge Science, Engineering and Management
    Sybase Inc. has built a system called �? Answers Any- where�? [11], to provide a natural language interface to a business application through a wireless phone , a handheld PDA, a customized console, or a desktop computer.
  • Infectious Disease Informatics and Biosurveillance
    If the system detects a no- answer condition or busy signal, the calling business rules direct the system to retry the call up to three times, sequentially integrating attempts to other phone numbers prioritized in the person’s contact record; if it detects...