Computer repair services may include building or configuring new hardware, installing and updating software packages, and creating and maintaining computer networks. Computer repair services may take place in a variety of settings in both the public and private sectors. Because of the relative newness of computer repair services, institutions offer certificate and degree programs designed to prepare personnel working in computer repair services, although computer repair services may be performed by experienced and certified technicians who have little formal training in the field.
Computer repair services may be offered by a corporate information technology department, a central service center, or in a retail computer sales environment. Computer repair services offered in the public sector may involve the military, national security or law enforcement communities, health or public safety field, or an educational institution.
Despite the vast variety of work environments, all computer repair services employ comparable physical and investigative processes. Some computer repair services may specialize in specific fields such as data recovery, system administration, or information systems. Some computer repair services are offered by technicians who are self-employed or by a firm that provides services in a regional area. Other computer repair services are largely staffed by subcontracted freelancers or consultants.
The types of problems that computer repair services tackle encompass anything from minor system settings that are incorrect, to the amelioration of spyware and viruses, to the replacement hardware or an entire operating system. Some computer repair services provide on-site services typically at an hourly rate. Other computer repair services provide services off-site, which require clients to drop off the computer in need of repair at the repair shop. Some computer repair services have pickup and drop off services for convenience. Other computer repair services may take in old equipment for recycling.
Some computer repair services offer desktop computer repair, laptop computer repair, and netbook computer repair. Sometimes computer repair services specialize in a particular operating system, such as Windows, Linux, or Apple. Most computer repair services provide hardware repair, upgrades, and installation, as well as software repair, upgrades, and installation. In addition, some computer repair services specialize in file recovery and backup.