At HCL Remote Infrastructure Management is called as a Collaborative Sourcing which provides delivery of Technology Services in a global delivery model, providing organizations more flexibility and control over their IT infrastructures at lower costs and higher quality.

HCL's RIM Practice

There has been increased awareness of the Remote Infrastructure Management market and the Remote Infrastructure has been accepted because of increased globalization as enterprises were thinking of innovative methods to service users 24x7 across the globe at reduce cost while increasing efficiency and effectiveness. Advanced Security Technologies helped in reducing risks related to outsourcing and acceptance of low cost countries.

HCL ISD has understood the dilemma of the enterprises and has been providing Remote Infrastructure Management services to organizations with its strong focus on Security, Networks and ITIL compliance and provides with the advanced processes and tools and the proven maturity of Global Delivery Model.

The service offerings under Remote Infrastructure Management at HCL are more geared towards providing support to the client's transformational objectives.

HCL has devised and dedicated their services to cater all requirements of customers for:

· Skill Availability

· Risk Mitigation

· Consolidation

· Proactive Support

· Flexibility

· Extended-hour Global Delivery for infrastructure outsourcing

HCL has been the pioneer of Infrastructure Management in India since 1993. They provide infrastructure management services to 125+global clients, out of which 30+ customers are F500/G2000 and 8 out of 10 Fortune 500 companies is the customer. Today HCL takes pride in having 27 office set-ups in as many as 17 countries!! HCL'S global delivery centers span USA, UK, Malaysia, Singapore and Japan, including 7 centers in India. Backed by 30+ alliances and partnerships with prominent technology providers, institutes and consulting firms, they provide best of breed delivery with our state of the art Facilities across 27 countries dedicated to Infrastructure Services. HCL's services in Remote Infrastructure Management ranges from Midrange & Mainframe, distributed servers, business applications to network devices, security devices, desktop, and helpdesk trouble support.