From Knowledge Management for IT Professionals

4.2 Stage 3, part 2: Technology and information/content

4.2.1 Technology in context

At the risk of being glib, knowledge management technologies are about delivering the right information to the right people at the right time. This statement is oft repeated - but what does it mean? In our view, it can be understood as the following elements:

  • Delivering - this potentially involves multiple formats, including web pages, databases, documents; multiple modes of access including mail delivery, web search and 'agent' or 'push' delivery of personalized information; and multiple channels - desktop and laptop PCs, hand-held devices, and data-enable mobile telephony services.

  • Information - this is relevant data, structured information or documents, filtered according to role or preference, and pitched at an appropriate level for the context inhabited by the user. We make a distinction between information and 'content', which is a word particularly (but not exclusively) associated with Internet or intranet publishing.

  • People - increasingly not just employees, but also the wider community of people and organizations that communicate with the enterprise such as customers, suppliers, partners and other stakeholders.

  • Time - recognition that different information technologies have a different time basis, and as such are appropriate for different purposes (e.g. document management systems and web pages - interactive and instant at the point of delivery; email or news/discussion groups - essentially 'time-shifted' or asynchronous; structured databases and online chat - instant and 'online').

As we have repeatedly emphasized, only people can know

Copyright Tom Knight and Trevor Howes 2003 under license agreement with Books24x7

Products & Services
Content Management Software
Content management software (CM) is used to collaboratively create, edit, review, index, search, translate, publish and archive various types of digital media and electronic text.
Online Communities
Online communities consist of users with similar interests and requirements who communicate electronically to discuss ideas and ask or answer questions.
Language Translation Services
Language translation services translate documents, web sites, product information and personal communications into one more human languages.
Web Hosting Services
Web hosting services are companies that provide server space for web sites, email, and other online systems.
Search Engine Software
Search engine software is used to index information on a website or intranet. Algorithms help users search a large corpus of data by keyword or a set of terms. The results are then presented in a prioritized list.

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