From Knowledge Management for IT Professionals

Resistance to change

In all but exceptional circumstances some levels of resistance to change will surface something with potential to seriously slow up the programme, or even cause its failure. A useful analysis of resistance was undertaken by Milan Kubr (1996), and the following is developed from his work intended here to provide some insight into the dynamics of change in organizations for those leading the KM programme.

Lack of conviction that change is needed

If people are not properly informed and the purpose of change not explained to them, they are likely to view the present situation as satisfactory and an effort to change as useless and upsetting.

Routine is something most people enjoy and most people would need a good reason to go through the pain of change. There needs to be a compelling feeling that either staying in the current situation is too painful, or that the new situation will bring enough benefit that it is worth the journey. Communication is essential in the programme, for the knowledge management project is all about changing people's behaviour without the right messages, fully understood, then it will be extremely difficult to build sufficient conviction to see change through until the project is successful.

Dislike of imposed change

In general, people do not like to be treated as passive objects. They resent changes that are imposed on them and about which they cannot express any views.

There is an element of 'loss of control here', but...

Copyright Tom Knight and Trevor Howes 2003 under license agreement with Books24x7

Products & Services
Ground Fault Relays
Ground fault relays protect electrical equipment from ground faults. A ground fault is an unintentional current path between a current-carrying conductor and a grounded surface.
Rotary Switches
Rotary switches move in a circle and can stop in several positions. There are two basic styles: single-deck and multi-deck.
Temperature Sensor Chips
Temperature sensor chips are semiconductor dies or packages that have built-in temperature sensors.
Mold and Die Change Equipment
Die change equipment and mold change equipment is used to quickly remove or change molds and/or dies. This equipment includes all aspects related to the transportation, alignment and changing of a die or mold.

Topics of Interest

Chapter List Chapter 1: Change The Biggest Hurdle! Chapter 2: Organization Chapter 3: My Five Cs The greatest danger for most of us is not that our aim is too high and we miss it, but that it's...

Managing Change You may find that some of the people who work for the organization which is sponsoring your project do not trust you. This has nothing to do with your personal qualities as a human...

1 Quick Quiz Jot down the answers to the following questions on Understanding Change. Question 1 What are the six kinds of forces for change represented by the initials PESTLE?...

All is change, nothing is permanent. Heracleitus (513 BC) Introduction When we began to write this chapter, Ron had just returned from a Six Sigma conference at the Caf Royal, London. A women...

Overview Change is the hardest thing to manage. Most people are wary of change, irrespective of what they say. Change can and will get the adrenalin going and different people adapt to change in...