BOOK_CONTENT
From Smart Phone and Next-Generation Mobile Computing

7.5 Mobile Enterprise

Mobile enterprise applications refer to a set of corporate applications that assist employee in performing business practice in many aspects, including fast data integration and decision making, real-time communication, and close control over goods and services. Mobile enterprise applications present a tremendous opportunity for enterprise application designers to take advantage of mobile computing in business operations. The goal of general enterprise applications is to enable business process automation in various scenarios. Table 7.10 outlines widely used enterprise applications in the corporate world. Note that all enterprise applications must support both back-office (within the corporate site) and front-office operations (at field sites or customer sites).

Table 7.10: Summary of Enterprise Applications.

Enterprise Application

Description

Mobile

Enterprise resource planning (ERP)

A highly customizable suite of applications for electronic processing of business operations; also referred to as an e-business package

ERP mobile client can be used to access a mobile web portal.

Customer relationship management (CRM)

A software solution that manages a customer database in association with sales, marketing, and product development information

CRM mobile client is used to access the CRM portal.

Supply-chain management (SCM)

A software solution that automates manufacturing, shipping, delivery, and purchasing of goods and services within and between companies

SCM can utilize RFID-based pallet and product tracking.

Collaboration

A set of communication tools that enables a variety of person-to-person communications and group collaboration methods, such as e-mail, group calendar and scheduler, enterprise instant messaging, voice over IP, and video conferencing

Collaboration includes mobile IM,...

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Products & Services
Customer Relationship Management Software (CRM)
Customer relationship management (CRM) software is used to support business processes and to find and retain customers. Typically, CRM software consists of modules such as sales force automation, call management, self-service, etc.
RFID Software
RFID software is used to process data sent to and received from radio frequency identification (RFID) devices such as RFID readers, writers, and printers.
Collaborative Applications Software
Collaborative applications software allows networked computer users to work together on related tasks via local or remote servers.
Enterprise Resource Planning Software (ERP)
Enterprise resource planning (ERP) software supports the entire business process. Typically, ERP consists of modules such as marketing and sales, field service, production, inventory control, procurement, distribution, human resources (HR), etc.

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