Addressing the Human Capital Crisis in the Federal Government: A Knowledge Management Perspective

This text outlines how managers can develop a successful human capital strategy, drawing on lessons learned from analyzing exiting strategies at several federal government agencies.

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Addressing the Human Capital Crisis in the Federal Government A Knowledge Management Perspective

Chapter 1: A Broad View of Human Capital

Chapter 2: The Human Capital Crisis in the Federal Government

Chapter 3: Developing a Human Capital Strategy

Chapter 4: The Four Pillars of Human Capital

Chapter 5: Knowledge Management: The Key Pillar in a Human Capital Strategy

Chapter 6: Pillar Two: Performance Management Through a Knowledge Management Lens

Chapter 7: Competency Management: A Necessary Pillar in a Human Capital Strategy

Chapter 8: Change Management: The Forgotten Pillar

Chapter 9: Establishing Strategic Partnerships for Human Capital

Chapter 10: Strategic Management of Human Capital: The Future

Case Study: An Operational Study of Knowledge Management Activities at the ABC Foundation

GAO Report: Human Capital: Practices that Empowered and Involved Employees

RESULTS IN BRIEF

BACKGROUND

SCOPE AND METHODOLOGY

SIX KEY PRACTICES HELPED EMPOWER AND INVOLVE EMPLOYEES

AGENCIES ADDRESSED BARRIERS TO EFFORTS THAT EMPOWERED AND INVOLVED EMPLOYEES

AGENCIES CITED EXAMPLES OF PERFORMANCE IMPROVEMENTS

CONCLUSIONS

AGENCY COMMENTS

RELATED GAO PRODUCTS

Addressing the Human Capital Crisis in the Federal Government: A Knowledge Management Perspective

Addressing the Human Capital Crisis in the Federal Government: A Knowledge Management Perspective

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