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Chance Telecom VoIP-Enables Telemarketing Firms
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From Quintum Technologies, Inc.
During 2003, Chance Telecom was contacted by its affiliate in South America to present a solution for two of the biggest call center operations in the region. Both call centers were facing the same challenge, which was to implement a reliable solution using VoIP to generate calls for telemarketing operations targeting North and South America. The call centers' current infrastructure included an Avaya PBX with local PRI E1 channels connected to the local phone company for their national and international traffic. After reviewing their PBX's capabilities, Quintum's customer, Chance Telecom, determined that it was feasible to provide the customers with a solution using the Quintum digital series gateways. Since the Internet connectivity is rather expensive in some countries, Chance recommended the Tenor's PacketSaver? option to more efficiently use the bandwidth contracted by the call centers. In both cases the centers contracted 1Mbps of Internet bandwidth to local Internet Providers (ISPs) with a 1Mbps uplink and 1Mbps downlink, providing a symmetrical connection. Products & Services
Network equipment is used to split, switch, boost, or direct packets of information along a network. This product area includes network hubs, switches, routers, bridges, gateways, multiplexers, transceivers and firewalls. Often, network equipment is defined by is protocol or port type (e.g., Ethernet switch, USB hub).
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VoIP and IP telephony allows PC users to make phone calls over the Internet or other packet networks via gateways and standard telephones.
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Learn more about VoIP and IP Telephony
Network gateways interconnect networks with different, incompatible communication protocols.
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Network routers are protocol-dependent devices that connect subnetworks. They are also used to break down a large network into smaller subnetworks.
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Network firewalls are systems that enforce access control policy between an organization's network and the Internet for security purposes.
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Topics of Interest
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