Improving Efficiency, Fourth Edition

Improving Efficiency, Fourth Edition

INSTITUTE OF LEADERSHIP & MANAGEMENT SUPERSERIES
Published for the Institute of Leadership & Management by
OXFORD, AMSTERDAM, BOSTON, LONDON, NEWYORK, PARIS, SAN DIEGO, SAN FRANCISCO, SINGAPORE, SYDNEY, TOKYO
Pergamon Flexible Learning An imprint of Elsevier Science
Linacre House, Jordan Hill, Oxford, OX2 8DP.
200 Wheeler Road,
Burlington, MA 01803

First published 1986
Second edition 1991
Third edition 1997
Fourth edition 2003

Copyright 1986, 1991, 1997, 2003, ILM

All rights reserved.

No part of this publication may be reproduced in any material form (including photocopying or storing in any medium by electronic means and whether or not transiently or incidentally to some other use of this publication) without the written permission of the copyright holder except in accordance with the provisions of the Copyright, Designs and Patents Act 1988 or under the terms of a licence issued by the Copyright Licensing Agency Ltd, 90 Tottenham Court Road, London, England W1T 4LP. Applications for the copyright holder's written permission to reproduce any part of this publication should be addressed to the publisher

British Library Cataloguing in Publication Data
A catalogue record for this book is available from the British Library

ISBN 0 7506 5871 1

9780750658713

For information on Pergamon Flexible Learning visit our website at www.bh.com/pergamonfl

Institute of Leadership & Management registered office
1 Giltspur Street
London
EC1A 9DD
Telephone 020 7294 3053
www.i-l-m.com
ILM is part of the City & Guilds Group

The views expressed in this work are those of the authors and do not necessarily reflect...

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