1.

What three kinds of transformations did we identify?

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2.

What four main types of resource did we identify?

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3.

Define 'efficiency'.

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4.

Explain the link between effectiveness and organizational objectives.

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5.

Express, in your own words, the meaning of 'quality'.

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6.

Explain, in your own words, the purpose of method study.

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7.

List the six steps of method study.

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8.

What methods of recording can be used during the recording stage of method study?

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9.

What, in brief, is a string diagram used for?

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10.

Give a definition of work measurement.

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11.

What is continuous improvement and why is it an effective means of embedding change?

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12.

What aspects of work can be affected by staff changes?

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13.

List three costs that a team leader needs to know and understand in relation to the use of resources.

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14.

What are the six stages of waste reduction?

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15.

What are the three key features that a process flowchart needs to illustrate?

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1.

The three transformation types were improving, caretaking and transferring.

2.

The four resource types were people, capital, materials and information.

3.

We defined efficiency as 'making the best...