TABLE OF CONTENTS In this part there are five areas of IT management that are considered in terms of key issues that are frequently encountered. For each issue, the following will be discussed.
Background. How the issue arises and its importance are covered here.
Impact. This is the effect on IT and management if the issue is not addressed.
Prevention. In some cases, you can act ahead of time to head off an issue and prevent it from occurring.
Detection. Tips are provided to help you detect signs that the issue is emerging.
Action. These are steps that can be taken to address the issue.
Note that an entire chapter could be written about each issue so that there is no goal of providing a complete discussion. Rather, the purpose is to provide you with ideas and insight so that you can identify and deal with issues in IT management more effectively.
In this specific chapter, personnel and staffing issues are covered. From experience as IT managers, this is one of the most frequently encountered areas of problems. Part of this may stem from the lack or limited interpersonal skills that is present in some IT staff. As an aside, a technique that we have used with IT members is to openly address these and other issues very untraditional...
