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ORION® Case Study: Havre de Grace, MD

From Badger Meter, Inc.
 

 

Like many cities, Havre de Grace, Maryland has taken steps to manage drinking water as the valuable resource it is. When Larry Owen took charge of the water meter department he realized he faced a long and challenging job. Owen and water department management recognized that over the years the city had not taken a strategic approach to its water meter system and its meters had to be upgraded to help Havre de Grace operate the water utility as a business.

"We did an audit and discovered we didn't even know where many of our meters were located. The only way to identify some of them was to travel out to the customer location and look into the pit," said Owen. "Because these meters weren't even in our computer system and there were no proper records of them, we had no way of charging some of our users. We had cases where some customers had been using free water for an extended period of time. The current system we had in place just wasn't working. We had a mishmash of meters throughout the city... steel meters, plastic ones, meters we had to read manually and some we read with a handheld PI system."

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