Observing the User Experience: A Practitioner's Guide to User Research

Observing the User Experience A Practitioner's Guide to User Research

Mike Kuniavsky
MORGAN KAUFMANN PUBLISHERS AN IMPAINT OF ELSEVIER SCIENCE
SAN FRANCISCO SAN DIEGO NEW YORK BOSTON LONDON SYDNEY TOKYO

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Diane D. Cerra

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Simon Crump

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Julio Esperas

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Mona Buehler

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Frances Baca Design

Illustrations
Dartmouth Publishers

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Top Graphics

Cover Design
Yvo Riezbos Design

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Robert Fiske

Proofreader
Jennifer McClain

Indexer
Ty Koontz

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The Maple-Vail Book Manufacturing Group

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Phoenix Color

Cover Image
Viewing binoculars, Golden Gate Bridge in background (B&W), The Image Bank, Bill Helsel

Designations used by companies to distinguish their products are often claimed as trademarks or registered trademarks. In all instances in which Morgan Kaufmann Publishers is aware of a claim, the product names appear in initial capital or all capital letters. Readers, however, should contact the appropriate companies for more complete information regarding trademarks and registration.

Morgan Kaufmann Publishers
An Imprint of Elsevier Science
340 Pine Street, Sixth Floor
San Francisco, CA 94104-3205, USA
www.mkp.com

Copyright 2003 by Elsevier Science (USA)

All rights reserved.

Printed in the United States of America

07 06 05 04 03 5 4 3 2 1

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means-electronic, mechanical, photocopying, or otherwise-without the prior written permission of the publisher.

Library of Congress Control Number: 2002115471

ISBN: 1-55860-923-7

This book is printed on acid-free paper.

About the Author

Mike Kuniavsky is a founding...

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