TABLE OF CONTENTS Unified Messaging is the integration of voice, fax, and e-mail messages into the user s Inbox. Exchange Server 2007 Unified Messaging connects Exchange Server with the existing telephony network infrastructure to provide access to different kinds of messages in a single location. After reading this chapter, you will have a thorough understanding of Unified Messaging and the way it is integrated into Exchange 2007. Furthermore, you will know the different Unified Messaging components and features that make up the Exchange 2007 Unified Messaging service.
Bear in mind that this chapter is an introduction to the feature set provided by the Unified Messaging server role, and not a comprehensive chapter on how to configure and integrate UM with your existing PBX infrastructure.
Unified Messaging brings voice, fax, and e-mail messages together into one mailbox that is accessible by telephone or e-mail on a computer or mobile device.
Normally, you would manage your voicemail and fax messages in a different way than you would manage your e-mail. It usually requires various clients and methods to acquire these different messages. E-mail is read on a computer with something like Outlook or a Web mail client, voicemail messages are obtained through the telephone, and fax messages come to and are sent from physical fax machines, or they are integrated into a messaging system through a third-party application. Besides the different access methods, the process also results in separate address lists for each of the three messaging types, making it hard...
