How to Cheat at Microsoft Vista Administration
Helping you get Vista up and running as quickly and safely as possible, this guide provides you with a solid idea of all the important changes and improvements the new Microsoft Vista OS has to offer.
TABLE OF CONTENTS How to Cheat at Microsoft Vista Administration
Chapter 11: Troubleshooting
Introduction
When an application fails to install, or your networking connectivity isn t working, it rs time to troubleshoot. Part of the art of troubleshooting is first understanding how something should work. In this chapter, we will go over troubleshooting techniques and tools such as Event Viewer to fix common issues like network connectivity and file access permissions. We will explore the remote assistance feature and how it can help you troubleshoot issues. Understanding troubleshooting techniques is important since it is your daily task as a system administrator to fix problems with user computers.
Working with Windows Remote Assistance
Both Windows XP and Windows Vista include two different utilities for remote access to another computer. These are Remote Desktop and Remote Assistance. Remote Desktop is basically an administrative tool commonly used to remotely maintain and manage computers. It allows access to resources located on a remote computer. Remote Assistance, on the other hand, lets Windows users get help remotely in order to resolve problems related to the operating system or applications. Both of these services are dependent on Terminal Services in Windows, which is installed and enabled by default on Windows XP, Windows Vista, and Windows Server 2003 computers. More importantly, it takes two persons to use the Remote Assistance feature: a user, who needs help; and a helper or expert, who is a trusted person providing it.
Enabling Remote Assistance
In order to use the Remote Assistance utility, it must be first enabled and configured through the...
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