TABLE OF CONTENTS When you read many books on change management and related areas such as process improvement or reengineering, you find that the materials end with implementation still ahead. Based on all of the problems and things that can go wrong in implementing change, experience shows that implementation is critical if you are going to actually perform change and get lasting change.
This part of the book is divided into four parts:
Implement Quick Hits
Install and carry out major change
Measure results
Prevent deterioration and reversion
It looks all so nice in this sequential form. A book is a sequential document so we have no choice. However, it must be emphasized that all four activities go on in parallel. When you implement Quick Hits, you want to measure the results. When you have carried out some major change in one area, you will probably be carrying out Quick Hits in another area. Then after you have implemented any change, you have to ensure that there is no deterioration or reversion. Keep these remarks in mind as you read the chapters.
Let s checkpoint where you are now. You have the long-term change and Quick Hits identified. You have organized these through the change implementation strategy and roadmap. Using the strategy, you have developed implementation plans for the work. All...
