We've referenced various resources throughout the book. To help you in your quest for the best support center for your company, we provide you, our readers, with a listing of associations, consultants and organizations that are experienced and qualified to help you with setting up and managing various aspects of your customer support.

Although, we also referenced products, outsourcers or staffing vendors where appropriate, we have not included these companies in our resources guide since many of the consultants and firms mentioned below know and can advise in the sourcing and selection of those products and services.

Association of Support Professionals
617-924-3944
www.asponline.com

The Alter Group
800-637-4842/847-676-4300
www.thealtergroup.com

Banks and Dean
416-746-0444 or 888-241-8198/262-240-9400
www.banksanddean.com

The Boyd Company
609-452-0077
www.theboydcompany.com

BC Group International
214-821-7962
www.bcgroupinternational.com

Philip Cohen AB
011-46-910-199-88

Great Brook Consulting
978-779-6312
www.greatbrook.com

Engel Picasso Associates
505-341-0001
www.engelpicasso.com

Hahn Consulting
503-248-0262
www.hahnconsulting.com

Help Desk Institute
800-248-5667
719-268-0174
www.thinkhdi.com

J. Heacock and Associates
03-841-8799

Human Technologies Global
845-228-6165
www.human-technologies.com

Incoming Calls Management Institute
800-672-6177
410-267-0700
www.incoming.com

International Telework Association and Council
202-547-6157
www.telecommute.org

Kinesis
206-285-2900
www.kinesis-cem.com

Kingsland Scott Bauer Associates
888-231-5722
412-252-1500
www.ksba.com

Kowal Associates
617-521-9000
www.kowalassociates.com

Knowledge Farm
908-236-2849
www.knowfarm.com

Loyalty Factor
603-334-3401
www.loyaltyfactor.com

Oetting and Company
212-580-5470
www.oetting.com

PacTac Advisors
212-755-1687
www.pactac.com

Performance Consulting
508-650-0770
www.performance-consulting.com

Bruce Pollock
877-805-5318

The Radclyffe Group
973-276-0522
www.radclyffegroup.com

RWK Enterprises
303-823-6448
www.rwkenterprises.com

Service Strategies Corporation
858-674-4864
www.servicestrategies.com

Service and Support Professionals Association
858-674-5491
www.supportgate.com

Trammell Crow Call Center Site Selection Group
214-979-6193
www.trammellcrow.com