Butterworth-Heinemann
Linacre House, Jordan Hill, Oxford OX2 8DP
225 Wildwood Avenue, Woburn, MA 01801-2041
A division of Reed Educational and Professional Publishing Ltd

A member of the Reed Elsevier plc group

First published 2001

All rights reserved. No part of this publication may be reproduced in any material form (including photocopying or storing in any medium by electronic means and whether or not transiently or incidentally to some other use of this publication) without the written permission of the copyright holder except in accordance with the provisions of the Copyright, Designs and Patents Act 1988 or under the terms of a licence issued by the Copyright Licensing Agency Ltd, 90 Tottenham Court Road, London, England W1P 9HE. Applications for the copyright holder s written permission to reproduce any part of this publication should be addressed to the publishers

British Library Cataloguing in Publication Data

A catalogue record for this book is available from the British Library

Composition by Genesis Typesetting, Rochester Printed and bound in Great Britain

About the Authors

Leslie Willcocks has an international reputation for his work on outsourcing, e-business, evaluation and information management. He is Andersen Professor of Information Management and E-business at Warwick Business School, UK, Associate Fellow at Templeton College, Oxford University, holds Visiting Chairs at Erasmus Universiteit, Rotterdam and University of Melbourne, and is co-editor of the Journal of Information Technology. He is co-author of 18 books including Investing in...