Printed and bound in the U.S.A. Printed on acid-free paper.

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Library of Congress Cataloging-in-Publication Data

Crum, Colleen, 1953-  Demand management best practices : process, principles and collaboration / by Colleen  Crum with George Palmatier    p. cm.

ISBN 1-932159-01-0

HD38.5.C78 2003

658.5 dc21 2003004913

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