TABLE OF CONTENTS With a turnover of approximately $2.5 billion, Tata Steel is Asia's first and India's largest integrated private sector steel company. Over the years, it has consistently overcome the challenges of a highly competitive global economy and has, committed to become a supplier of choice by delighting its customers with service and products. For the past 10 years, Tata Steel follows its own Tata business excellence model (TBEM) to seek and identify opportunities for improvement, and bring about excellence in all its endeavors, while constantly benchmarking (BM) its performance with the best in the world and always striving to achieve or exceed these benchmarks. Among the core values of Tata Steel are improvement orientation, participative management, innovation, role model leadership, and focus on customers. At the current time, Tata Steel is an equal opportunity employer with a payroll of nearly 41,211 and through diligent planning, has created a cosmopolitan mix among its employees. Using TBEM as a change driver, Tata Steel has put together a strategic management system in place that constantly measures strategic variables (productivity, quality, innovation, agility, societal welfare, community service, and others) through balanced scorecards and other instruments. In terms of customer focus, business results, and other strategic processes, Tata Steel measures and monitors some 150 different performance measures. In order to ensure that the organizational output is consistent with Tata's vision and mission, Tata Steel has developed an exhaustive...
