TABLE OF CONTENTS The Balanced Scorecard is one of the best and yet simple approaches to business planning that I have found and used. In their book, Kaplan and Norton suggest that managers look for opportunity and scrutinize four general focus areas: [1]
Financial
Internal Business Process
Learning and Growth
Customer
I like to add Supply Chain Management and Technology to the list, so now the modified list is as follows:
Financial
Internal Business Process
Learning and Growth
Customer
Supply Chain Management
Technology
If you take Kaplan and Norton s advice and also apply high-performance ERP management systems to this strategy development process, you will most certainly have a successful business planning model for your business.
[1]1. From The Balanced Scorecard by Robert S. Kaplan and David P. Norton (Cambridge, MA: Harvard Business School Press, 1996).
