(University of Hull, UK)

(Software Systems Consultant, USA)

Published by

World Scientific Publishing Co. Pte. Ltd.
5 Toh Tuck Link, Singapore 596224
USA office: Suite 202, 1060 Main Street, River Edge, NJ 07661
UK office: 57 Shelton Street, Covent Garden, London WC2H 9HE

British Library Cataloguing-in-Publication Data
A catalogue record for this book is available from the British Library.

All rights reserved. This book, or parts thereof, may not be reproduced in any form or by any means, electronic or mechanical, including photocopying, recording or any information storage and retrieval system now known or to be invented, without written permission from the Publisher.

For photocopying of material in this volume, please pay a copying fee through the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, USA. In this case permission to photocopy is not required from the publisher.

ISBN 981-238-426-X (pbk)

Acknowledgements

To our families, especially

• George and Danny (and thanks for all that proof-reading)

• Ayem, Bessem and Nyente.

The authors would like to thank colleagues and friends in the various health care facilities across the world whose software trials and tribulations have been amalgamated into the Acme Health Clinic case studies used in the book.

Thanks also to Steven Patt and his colleagues for editorial assistance.