A manager holds a position in the organisation that comes with power and responsibility, but it does not mean that the position necessarily inspires people to follow . Leaders need to generate followership .

Values are the beliefs that guide our behaviour. In an organisation where values are lived , they can be very influential in guiding staff behaviour without having to rely heavily on rules and regulations.

To ensure values really are lived , they need to be turned into measurable practices. Measuring practices helps focus staff attention on what is important; it guides their behaviour and the future direction of the business.

Leaders need to reflect the values of the organisation and be seen living them on a daily basis. Communication is a fundamental part of this and it is the leaders responsibility to get this right.

There need to be systems and processes in place to ensure that the values of the organisation are translated into strategies and practices which are, in turn, linked to managing staff behaviours.

Leaders need to be able to create a vision or picture of where the company wants to go and then invest heavily in sharing that vision throughout the company. Visions should inspire and stimulate people into action.

Leaders need to be developed across the organisation. Three key areas of leadership development are career development, on-the-job development and off-the-job development.