Realizing the Promise of Corporate Portals: Leveraging Knowledge for Business Success

Chapter 13: Nortel Networks

CP/KM Experts

Danny Murdock, VP eBusiness

Greg Kowal, director eBusiness

Richard Martin, strategy development for eBusiness

Micky Verma, director eBusiness portfolio development, information services

Background

Established more than a century ago, Nortel Networks participated in many of the major developments that have shaped the evolution of today s global communications network technology. Nortel Networks is an industry leader focused on transforming how the world communicates and exchanges information. The company supplies its service provider and enterprise customers with communication technology and infrastructure to enable value-added Internet protocol (IP) data, voice, and multimedia services spanning Metro and Enterprise Networks, Wireless Networks, and Optical Long Haul Networks. Nortel Networks serves the emerging and existing needs of service providers, carriers, dot-coms, small- and medium-sized businesses, and large corporations in more than 150 countries and territories around the world. The company is headquartered in Brampton, Ontario (near Toronto), and has offices and facilities in Canada, Europe, Asia-Pacific, Caribbean and Latin America, the Middle East, Africa, and the United States.

The Catalyst

Significant turning points in history often begin with insight but are fueled by personal experience and belief. Such is the history of corporate portals at Nortel Networks. In the mid-1990s, John Roth, CEO of Nortel Networks, understood that the world s telecommunication networks increasingly were carrying data traffic and such traffic would soon overtake the volume of voice traffic that had dominated for many years. He knew that his company, a powerhouse in the voice telecommunications marketplace, needed to respond to this...

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