Realizing the Promise of Corporate Portals: Leveraging Knowledge for Business Success

Chapter 10: Context Integration

CP/KM Experts

Bruce Strong, chief people officer

Chuck McCann, director of strategic services

Background

Context Integration (CI) is a leading integrator of e-business solutions. The company was founded in 1992 and has its headquarters in Burlington, Massachusetts. Its service line includes the integrated delivery of business, creative, and technology design primarily for the financial and media-communications sectors. The company has around 300 employees in six offices across the United States. Despite the recent tough business environment and shortage of funding in its sector, in March 2001, CI announced that it was able to secure $25 million in additional funding from investors including Capital Resource Partners, GE Equity, Atlas Ventures, and Sigma Partners.

The Catalyst, Goals, and Driving Factors

Bruce Strong, one of the founders of CI, explained that its knowledge management system is a natural outcome of the core values of the company and of a clear, explicit three-pronged pursuit of value creation in every activity.

  • The core values of CI are:

    Deliver outstanding client value with integrity.

    Invest in employee growth.

    Balance work and personal life.

    Commit to teamwork.

    Embrace innovation.

  • Value creation at CI includes the perspective of the client, the employee, and the investor:

    Client and employee value delivery are often gauged through third-party surveys.

    Value for investors (shareholders) is delivered through a combination of profitable projects and the proactive capture of knowledge developed during the course of projects.

In founding CI, Bruce and the other partners set out on a journey to...

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