Realizing the Promise of Corporate Portals: Leveraging Knowledge for Business Success

John Old, director of information management
James Hughes, leader of the Know-How Leverage Team
John Gazouleas, corporate collaboration tools
Texaco (now part of Chevron-Texaco) is one of the oldest oil companies in the world. It currently has approximately 18,000 employees and operations in more than 150 countries. It performs a wide range of activities and business along the value chain of the oil industry. It explores, produces, and commercializes oil and natural gas; manufactures fuels and lubricant products; operates a number of transportation and distribution facilities; and produces alternate forms of energy for power, manufacturing, and chemicals. In 2000, it produced 1.15 million barrels of oil per day, collected over $51.1 billion in revenue, and achieved a net income of $2.5 billion. Texaco has recently merged with Chevron (the final legal merger approval happened in the second semester of 2001). Teams formed of employees of both companies are already in the advanced stage of planning the operations of the new organization. In this case, we report primarily Texaco s KM initiatives.
KM at Texaco relies on initiatives and projects led by a number of departments and business units. Funding and support for the projects and operational budgets come from or are approved at the highest levels of organization. Greg Vesey, the senior VP for e-business, and Jim Metzger, Texaco s CTO, are leading supporters at the senior executive level. The senior leadership of the global exploration and production business provide...