From Addressing the Human Capital Crisis in the Federal Government: A Knowledge Management Perspective
As agencies plan and implement the President's initiative to restructure their workforces and streamline their organizations, they need to recognize how human capital contributes to achieving missions and goals. Effective changes can only be made and sustained through the cooperation of leaders, union representatives, and employees throughout the organization. All members of an organization must understand the rationale for making organizational and cultural changes because everyone has a stake in helping to shape and implement initiatives as part of agencies' efforts to meet current and future challenges. Agencies can improve their performance by the way they treat and manage their people.
In this report we have identified six key practices used in selected initiatives to help to empower and involve employees in identifying and implementing needed changes. These practices are
providing sustained leadership commitment to open communications and support culture change,
engaging unions to include all perspectives in achieving consensus about needed changes,
using a variety of formal and on-the-job training approaches to facilitate the development of new skills,
encouraging employees to combine their resources and talents by working together in teams,
involving employees in planning and sharing performance information so that employees help shape agencies' goals and better understand how their day-to-day activities contribute to results, and
empowering staff by giving them the authority they need to make decisions and effectively conduct agency operations.
Each federal agency will need to consider the applicability of these practices within the context of its own mission, needs, and culture. Nevertheless, we...
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AGENCY COMMENTS We provided drafts of this report in August 2001 to the Secretary of Veterans Affairs, the Secretary of Transportation, the Commissioner of Internal Revenue, the Director of the...
SIX KEY PRACTICES HELPED EMPOWER AND INVOLVE EMPLOYEES The five agencies we reviewed implemented key empowerment and involvement practices as part of making organizational changes intended to...
AGENCIES ADDRESSED BARRIERS TO EFFORTS THAT EMPOWERED AND INVOLVED EMPLOYEES The agencies we reviewed undertook changes that represented a significant shift from their traditional operations and, as...
RESULTS IN BRIEF The organizations we reviewed used six key practices in the initiatives that we reviewed to empower and involve employees. Figure 1 identifies the practices and provides some...
SCOPE AND METHODOLOGY To meet our objectives, we asked officials at five agencies to identify initiatives they had that empowered or involved employees. From the inventories of the initiatives they...