Why is our organization using the Baldrige criteria to do assessments?

We don t have a quality initiative or program in our organization any more, so why would we even look at the Baldrige criteria?

What are the benefits of following the Baldrige model?

Do we have to go through the actual award application process to find out how we stack up against the criteria?

How do I apply the Baldrige criteria to assess a facility or department?

What are the seven categories in the Baldrige criteria, and what do they focus on?

How do the seven categories work together as a system?

How are the 2005 Baldrige criteria different from previous years?

Can you explain how the Baldrige criteria are a roadmap for a better organization?

How do the Baldrige criteria apply to a small organization?

Thousands of organizations, both large and small, use the Baldrige criteria as a guideline for improvement. Most of these organizations have little or no interest in applying for, or winning, the Baldrige Award their objective is to achieve a better run organization, not a trophy.

Several million copies of the Baldrige criteria have been distributed, yet, in the past few years, less than 100 organizations have applied for the award each year. This suggests that most organizations use the criteria to improve...