TABLE OF CONTENTS Knowledge companies need an organizational design that converts insight knowledge, smarts, invention into institutional behavior. They need, in other words, knowledge processes. Products embody knowledge and the value of knowledge: They are how it is sold. Projects are the mechanisms by which companies create or invest in intellectual capital, rejigger the way they use knowledge, or experiment: They produce change. Knowledge and intellectual capital fully flower, however, by means of knowledge processes: They institutionalize them. Products die and projects end; processes last.
Thomas A. Stewart
