Troubled IT Projects: Prevention and Turnarounds

Chapter 4: A Professional Services Sales Primer

Introduction to Part 2

Table 4.1 shows the root causes of troubled projects which are detectable and preventable at the planning or bid stage.

Table 4.1: Troubled Project Root Causes Preventable during the Planning Stage

Chapter

Preventable Troubled Project Root Causes

5

Opportunity
Qualification

RC03 Project based on state-of-the-art and immature technology

RC05 Buyer s funding and/or timescale expectations unrealistically low

RC06 Buyer failure to break a complex project into phases or smaller projects

RC08 Buyer failure to define and document requirements (functional and non-functional)

RC17 Full-scope, fixed-price contracting (requirements, design and development)

6

Engaging the

Potential

Buyer

RC01 Project based on an unsound premise or an unrealistic business case

RC02 Buyer failure to define clear project objectives, anticipated benefits and success criteria

RC04 Lack of Buyer Board-level ownership/commitment or competence

RC09 Failure to achieve an open, robust and equitable Buyer-Vendor relationship

RC11 Buyer lack of sufficient involvement of eventual end-users

7

Shaping the

Solution

RC03 Project based on state-of-the-art and immature technology

RC19 Poor choice of technical platform and/or architecture

RC21 Poor choice of design/development method

8

Defining the

Solution

RC13 Vendor failure to define project tasks, deliverables and acceptance processes

RC26 Buyer retains design authority with right to approve/reject low-level designs

9

Project

Estimating

and Planning

RC12 Vendor underestimation of resources (predominantly person-effort) required

RC15 Poor project planning, management and execution

RC16 Failure to clearly define roles and responsibilities in the contract/subcontracts

10

Quality

Assurance

and

Risk

Management

RC01 Project based on an unsound premise or an unrealistic...

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