Usability Engineering: Scenario-Based Development of Human-Computer Interaction

Usability Engineering Scenario-Based Development of Human-Computer Interaction

Mary Beth Rosson Virginia Polytechnic Institute and State University
John M. Carroll Virginia Polytechnic Institute and State University

Morgan Kaufmann Publishers
An Inprint of Academic Press
Division of Harcourt, Inc.

Executive Editor Diane D. Cerra
Publishing Services Manager Scott Norton
Production Editor Howard Severson
Assistant Editor Belinda Breyer
Cover Design Ross Carron Design
Cover Image Pillar of Education/ Hans Neleman/Imagebank
Text Design Detta Penna
Illustration Natalie Hill Illustration
Composition TBH Typecast, Inc.
Copyeditor Barbara Kohl
Proofreader Carol Leyba
Indexer Steve Rath

Designations used by companies to distinguish their products are often claimed as trademarks or registered trademarks. In all instances in which Morgan Kaufmann Publishers is aware of a claim, the product names appear in initial capital or all capital letters. Readers, however, should contact the appropriate companies for more complete information regarding trademarks and registration.

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ACADEMIC PRESS
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Academic Press
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2002 by Academic Press
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