TABLE OF CONTENTS (Its not all its coded up to be)
Quality software is typically defined as defect-free code. However, a more inclusive definition is meeting customer expectations, which is accomplished through applying a project stakeholder management model.
It was time for the project team s unveiling of the new software system. A year had passed since they were first commissioned to develop a new order entry system. The project team was especially proud of the work they had done. They worked hard to make sure that the project was done on time, on budget, and performed exactly as they thought everyone said that it needed to function. We finally did things right this time, said the project manager. Everyone was sent to the application s training class to learn how to use the new system. Today was the day for the new order entry system to be used by those who had been trained. On the other hand, the sales representatives did not understand why the order entry system had to change; the old one worked just fine. The first anxious sales representative sat down at the sophisticated new computer station to enter the first order, and said, This is too complicated. I cannot use this! Another sales representative picks up the rhetoric and says, Yes, this will never do! The Sales Department swells with groans of frustration. A concerned sales manager hears the complaints and thinks about all the money spent. The sales...
