TABLE OF CONTENTS | 4.1 | Plan secure network administration methods. |
| 4.1.1 | Create a plan to offer Remote Assistance to client computers. |
| 4.1.2 | Plan for remote administration by using Terminal Services. |
With the increasing availability of high-speed Internet connectivity around the globe, workers are increasingly demanding access to corporate resources when they're away from the central office. This demand is coming from users in remote offices, telecommuters, and salespeople who are constantly on the road. Although this ability to access data remotely is great, it creates an additional strain on those who must support this user base. To alleviate some of the burden of supporting these users, it's become necessary to acquire the ability to remotely administer these remote computers.
The concept of remote administration is not new by any means. However, finding the right solution for remotely administering computers has always been a concern for network administrators. Several third-party solutions have been on the market for years, but they typically fell short of administrators' needs. Issues such as security and reliability have been roadblocks on the way to administrators offering their users support via remote administration. Microsoft saw the need for this ability; early on the company offered the Systems Management Server (SMS) tool to assist with remotely assisting clients, but it too fell short of administrators' needs and demands.
In Windows Server 2003, Microsoft has implemented some new technologies but has also expanded on existing technologies, such as Terminal Services, to offer administrators the functionality they...
