1.

You are assigning the newest member of your staff responsibility for a new file server running Windows Server 2003. He will be an Administrator on the server, and you want him to be able to ask for help from his coworkers so that they can walk him through steps to resolve any issues that arise. How would you have the new server configured so that this new administrator can request Remote Assistance?

1. Check the Remote Assistance box on the Remote tab in System Properties, and enable remote control in the Remote Assistance Settings dialog box.

2. Check the Remote Desktop box on the Remote tab in System Properties.

3. Check the Remote Assistance box on the Remote tab in System Properties, and add him as a Remote User in the Add New Users window.

4. Enable Remote Assistance through Local Remote Assistance Group Policy.

2.

You just recently finished configuring the properties for Solicited Remote Assistance in Remote Assistance Group Policy, and you start receiving complaints that certain experts outside the organization cannot respond to the invitations that are embedded in the body of e-mail messages. You verify that the correct ports on the firewall are open and that the property for the format of e-mail invitations is set to Mailto. What could be the problem?

1. The experts do not have the Remote Assistance client installed.

2. The experts' e-mail client cannot read HTML-formatted messages.

3. The Remote Assistance timeout period is too short.

4. The experts do not have the...