7.1 Infrastructure Its importance and development

If most Corporate managers were to review their past supervisory and management training, they would probably discover that all the management books that they have ever read have some very important messages included in the text that they may have misunderstood. Let s take an example: the message that staffing is almost always emphasized as being the sole responsibility and authority of the manager. That responsibility as an issue of having the right people in the right task at the right time, is most assuredly the manager s first concern. Likewise, the development of the job description, which includes the requirements for those tasks, is assumed to be the manager s job. Selection of the right person for those tasks is also the manager s job.

But, what if there was no infrastructure to support the manager s effort to find and acquire that person? What if the manager had to do the job analysis, write up a second job description for the job ad, advertise in all the right publications for the position, collect all the applications for the position, and review all the resumes and letters applying for the job. In addition, what if the manager had to set up the appropriate interviews, schedule the travel arrangements for the interviewees, write all the rejection letters, and determine the performance and pay rates based on national norms? Quite a list of things to do! The responsibility is much bigger than the...