In Search of Hospitality: Theoretical Perspectives and Debates

Chapter 9: Managing Hospitality Operations

Andrew Lockwood
School of Management Studies for the Service Sector, University of Surrey
Peter Jones
School of Management Studies for the Service Sector, University of Surrey

Overview

There is a story of an old man who lived high on the Lassithi plateau above Agios Nikolaos on the island of Crete and made a living out of making and selling pottery. At first, very few tourists visited him to buy his pottery, but in the tradition of Greek hospitality or philoxenia , those who did were provided with a drink and a snack from the old man s kitchen. As his fame spread, more tourists visited him to buy his wares and he continued to provide them with refreshment. The difficulty arose when he became an established stop for the tourist coaches and he found that he was giving out more in food and drink than he was able to make on the sale of his pottery and his business was making substantial losses. When the old man died his family took over the business, extended the pottery production, and built a restaurant capable of handling the coach parties. The business is now very successful but sometimes visitors are heard to say that it is not quite as it was in the old days.

The implication here is that while the provision of hospitality was a personal and almost peripheral act, it was in some way more genuine and better. As soon as the provision of hospitality becomes the central focus of the...

UNLIMITED FREE
ACCESS
TO THE WORLD'S BEST IDEAS

SUBMIT
Already a GlobalSpec user? Log in.

This is embarrasing...

An error occurred while processing the form. Please try again in a few minutes.

Customize Your GlobalSpec Experience

Category: Scheduling Software
Finish!
Privacy Policy

This is embarrasing...

An error occurred while processing the form. Please try again in a few minutes.