TABLE OF CONTENTS Managing project quality is not restricted to using traditional quality tools. Project managers may and should use or develop whatever tools are necessary to deliver quality products and services to customers.
The two tools described below are not among the set of traditional quality tools, but they are so ubiquitous in use that any discussion of project quality would be incomplete without mentioning them.
A compliance matrix is a tool to ensure that actions comply with requirements. It may be a simple checklist or it may be a little more complex. Its first application to project quality may be during the bid and proposal phase. A good compliance matrix well applied will provide confidence that the proposal responds to all requirements in the solicitation. It may also be applied during project implementation as a checklist for deliverables. A good compliance matrix will ensure that all requirements have been met before a deliverable is released to the customer. Project managers may design the matrix structure in any way that meets project needs. An example format is shown in Figure 11.1. The example includes essential elements of information necessary to ensure compliance with requirements.
Reference This column shows the paragraph numbers of the requirements, perhaps from a solicitation document or a task order of some kind.
Requirement This column includes the exact requirements from the solicitation document or task order. Requirements may be extracted and quoted directly or they may be summarized in...
