Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children

Part I: The IT Value Chain

Chapter List

Chapter 1: Introduction Shoes for the Cobbler s Child
Chapter 2: The IT Value Chain A Process Foundation

Part Overview

For CIOs, it has been like trying to run a business before the invention of bookkeeping.

Howard Rubin, Meta Group [9.]

This is a book about enabling the IT value chain. What is it? What exactly is being enabled? Why is enabling it important?

Part I introduces the endemic problems of enterprise IT, and many proposed solutions, followed by an in-depth discussion of what a large IT organization does, in the form of a systematic framework based on value chain analysis. Part I overall is The Challenge, and Part II is Some Solutions.

[9.] (CIO Magazine 2004)

1.1 The Achievements of IT

In my more than eighteen years at the Federal Reserve, much has surprised me, but nothing more than the remarkable ability of our economy to absorb and recover from the shocks of stock market crashes, credit crunches, terrorism, and hurricanes blows that would have almost certainly precipitated deep recessions in decades past. This resilience, not evident except in retrospect, owes to a remarkable increase in economic flexibility, partly the consequence of deliberate economic policy and partly the consequence of innovations in information technology.

Alan Greenspan [10.]

Because the first part of this book is going to focus on the problems of IT to a great degree, let s at least glance at the achievements.

IT (arguably) started with the invention of writing and counting. Managing libraries was...

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