The Call Center Handbook, Fourth Edition

Appendix 3: Resources

4800USE
Fax: (909) 494-4009
www.4800use.com

Vanity number consulting specialist

4CallCenters.com
(408) 516-9779
Fax: (408) 516-9779
www.4callcenters.com

ASP (Application Service Provider) developing advanced workforce management solutions for the call center industry. 4CallCenters.com offers Call Center WebProfiler, a free online service featuring state-of-the-art workforce management tools on the Web.

ABI Companies
(813) 289-8808
Fax: (813) 289-6628
www.abiinc.com

Construction, design and real estate services for call centers. They have built a number of large and important centers, mainly in the Southeast US.

Acacia Teleservices
Fax: (541) 465-9406
www.acaciatel.com

Acacia Teleservices is a professional call center and customer support services center. Services include call processing, call distribution, fax on demand, and consumer product support.

Achiever CRM
+44 121 456 7200
Fax: +44 121 456 7201
www.achiever.co.uk

Supplier of CRM Software to the highly competitive mid-market sector.

ACI Telecentrics
(612) 928-4700
Fax: (612) 928-4701
www.acitel.com

ACI Telecentrics is a call center outsourcer, employing more than 800 telemarketing reps for telephone-based sales and marketing services primarily to the publishing, financial, insurance, and telecommunications service industries.

Active Voice
(206) 441-4700
Fax: (206) 441-4784
www.activevoice.com

Repartee voice processing and unified messaging applications. It s actually one of the most popular voice mail systems around, enhanced all the time. (They ve popularized the 1 for yes, 2 for no interface.) Also important is the TeLANophy system, which is essentially a LAN/voice mail interface all your calls are viewable and listenable through your PC. I ve tried it, it works.

Aculab
+44 (0) 1908 273800
Fax: +44 (0) 1908 273801
www.aculab.com

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