The Call Center Handbook, Fourth Edition
This book discusses in detail various types of major system implementations at a broad range of organizations.
TABLE OF CONTENTS The Call Center Handbook, Fourth Edition
Part VII: Outside the Center
Chapter List
- Chapter 33: Outsourcing
- Chapter 34: Disaster & Contingency Planning
- Chapter 35: Telecommuting Agents
- Chapter 36: Self-Service and Self-Delusion: A Final Word
Part Overview
It s hard enough to ensure that your own employees are doing the job right; how do you make sure that someone from outside is?
Copyright Keith Dawson 2001 under license agreement with Books24x7
