Cost-Justifying Usability: An Update for an Internet Age

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Table 16.1: Initial Model Operators with Time Values
Table 16.2: Excerpt from the Model of the Accept Monthly Payment Task on the Existing Applications
Table 16.3: Excerpt from the Model of Accept Monthly Payment Task on the Existing Applications (Continued)
Table 16.4: Excerpt from the Model of the Accept Monthly Payment Task on the Existing Applications (Continued)
Table 16.5: Excerpt from the Model of the Accept Monthly Payment Task on the Existing Application (Continued)
Table 16.6: Excerpt from the Model of the Accept Monthly Payment Task on the Existing Applications (Continued)
Table 16.7: Summary Calculations for the Accept Monthly Payment task in the Existing and Proposed Applications models with Original Operator Time Values
Table 16.8: Summary Calculations for the Accept Monthly Payment Task in the Existing and Proposed Applications Modes with Final Operator Time Values
Table 16.9: Summary of Modeling Results and Productivity Tests across Eight Tasks after Existing Applications Productivity Test
Table 16.10: Excerpt from the Analysis of Differences Between Existing and Proposed Application Accept Monthly Payment Task Models
Table 16.11: Summary of Modeling Results and Productivity Tests across Eight Tasks after Proposed Application Productivity Test

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