Cost-Justifying Usability: An Update for an Internet Age

Randolph G. Bias
Deborah J. Mayhew
Publisher: Diane Cerra
Editorial Coordinator: Mona Buehler
Editorial Assistant: Asma Stephens
Publishing Services Manager: Simon Crump
Project Manager: Justin R. Palmeiro
Cover Design: Yvo Riezebos Design
Composition: SNP Best-set Typesetter Ltd., Hong Kong
Copyeditor: Graphic World, Inc.
Proofreader: Graphic World, Inc.
Indexer: Graphic World, Inc.
Interior printer: Maple Press
Cover printer: Phoenix Color
Morgan Kaufmann Publishers is an imprint of Elsevier. 500 Sansome Street, Suite 400, San Francisco, CA 94111
2005 Elsevier, Inc. All rights reserved
Designations used by companies to distinguish their products are often claimed as trademarks or registered trademarks. In all instances in which Morgan Kaufmann Publishers is aware of a claim, the product names appear in initial capital or all capital letters. Readers, however, should contact the appropriate companies for more complete information regarding trademarks and registration.
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means electronic, mechanical, photocopying, scanning, or otherwise without prior written permission of the publisher.
Permissions may be sought directly from Elsevier's Science & Technology Rights Department in Oxford, UK: phone: (+ 44) 1865 843830, fax: (+ 44) 1865 853333, e-mail: permissions@elsevier.com.uk. You may also complete your request on-line via the Elsevier homepage (http://elsevier.com) by selecting "Customer Support" and then "Obtaining Permissions."
Library of Congress Cataloging-in-Publication Data
Application submitted
ISBN: 0-12-095811-2
For information on all Morgan Kaufmann publications,
visit our Web site at www.mkp.com or www.books.elsevier.com
About the Authors
Nigel Bevan