Human Resource Management in the Hospitality Industry: An Introductory Guide, Eighth Edition

Appendix 3: Risk Management

Introduction

Risk Management is the process which aims to help organisations understand, evaluate and take action on all their risks with a view to increasing the probability of their success and reducing the likelihood of failure. (Institute of Risk Management, 2003)

Risk Management is a strategic management activity involving a systematic approach to the management of risk. By formalising the practice of risk management it is possible to reduce operational costs to a business by diminishing the risks incurring accidents or loss.

Service industries' profitability depends on people using facilities and services. Any perception that a business premise or its practices are unsafe can be damaging to the reputation of the business. Prioritising the application of risk management to every aspect of a business ensures that risk or damage to either the business or individuals is greatly reduced or removed.

What is Risk Management?

Risk Management is a strategic and systematic approach which:

  • Carefully examines the diverse activities of a business

  • Is continuous and developmental

  • Identifies potential risks

  • Assesses those risks for potential frequency and severity

  • Removes those risks which can be eliminated

  • Reduces the effect of those that cannot be eliminated

  • Increases probability of successful actions taken to investigate risk

  • Supports financially the consequences of the risks that remain.

Key aims of Risk Management

Risk Management is a quality management system which ensures that business is conducted to the highest possible standard with the best quality of customer care. The result of this will also be a reduction in...

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