Author's note

This book sets out to cover the basics of staff training. It covers in a simple, step-by- step process, each of the main areas of knowledge and skills required by senior staff, supervisors and managers responsible for training. Because it is a partially programmed text it enables those who do not have the opportunity to attend a course to study and practise the basics. It also helps more senior managers to know just what is expected of their supervisors and staff trainers. Third, it can be used as a refresher for those who may have already attended a staff trainers' course. Finally, for those who themselves run staff training courses this makes a concise, easy-touse guide and hand-out.

This book is not however to be seen as a substitute for attendance at a proper course.

Acknowledgements

My thanks are due to many people, known and unknown, who over the years have contributed the knowledge, experience and material which have made this short book possible. Regretfully, I cannot acknowledge everyone personally. However, I would like particularly to record my gratitude to the Tack Organization and the Industrial Society whose courses I attended and to the HCITB with whom I have collaborated on many occasions.

Introduction

The success of every business depends upon it staff and it has been found that people work most satisfactorily...