TABLE OF CONTENTS This refers to a guest who leaves the hotel prior to the departure date that they had originally indicated. Pleasure travelers may find their tourist attraction less interesting than anticipated. Urgent business may require the corporate client to return to the office sooner than expected. It is also known as early departure or curtailment. Like overstays, this situation has to be monitored, especially in periods when the hotel is busy. Front office management review and analyze various data produced during check-out. Most of this information is financial. The data can be grouped into categories as requested by management and must include understays. Understays are lost revenue in that the hotel had not anticipated the departure and thus may be unable to sell the room to another guest to recoup the anticipated revenue. To minimize understays, upon check-in a guest is often asked to initial the departure date and thus may be charged for an early departure.
Kasavana, M.L. and Brooks, R.M. (1995) Front Office Procedures, 4th edn. Lansing, MI: Educational Institute of the American Hotel and Motel Association.
Irene Sweeney
International Hotel Management
Institute Switzerland, Switzerland
The expenses of various service or cost centers e.g., administrative and general, information systems, human resources, marketing, security, property operation and maintenance, etc. are normally grouped under the heading 'undistributed operating expenses.' The costs comprising the two principal subcategories of each cost cen ter's expenses, namely payroll and...
