Managing for Knowledge: HR's Strategic Role
This book shows how human resource professionals can make real strategic and operational business impact beyond the traditional scope of the "personnel department."
TABLE OF CONTENTS Managing for Knowledge: HR's Strategic Role
Index
A
ABB, 132 3
Abbey National, 136
Abrahamson, Eric, 81
Abstraction, 199 201
Accenture, 68 9
After-action reviews, 217
Ahmed, P.K., 43
Allen, J., 4
Alred, G., 114
Alumni scheme, 184
Amibile, Theresa, 46 7
Angell, Ian, 9
Anglian Water, 133 4
Apgar, M., 74
Appreciative inquiry, 215 17
Apprenticeship Model of learning, 117
Artefacts, 194, 197
Asda, 87 8
ASHEN model, 187, 194 9, 206
Associates, 142
B
BAe, 134
Bahrami, Homa, 63, 67
Baker, Wayne, 82
Banks, John, 53 4
Barclays Bank, 136
Bartlett, Christopher, 40, 62, 115
BBC, 124
DigiLab team, 72, 124 5
Benchmarking activities, 134 5
Berkshire NHS Shared Services Unit, 69 70, 109
Bird, A., 5, 11 12
Boots Company, 136
Boundary spanners, 228
Boundaryless careers, 11, 181
Boundaryless organisations, 62 4
BP, 173, 217
British Airways, 135
Brown, Geraldine, 211
Bruner, J.S., 218
BT Global, 173
Bureaucratic communities, 202 3
Business process re-engineering, 187 8
Business Skills Development Programme, 177 9
C
C&A, 219
Camouflage behaviour, 189
Career management, 179 80
helping individuals to build meaningful careers, 180 2
Career structures, 87
changes in, 10 12
dual career tracks, 180 1
KMPG case study, 130 1
Career workshops, 180
Castells, M., 4, 7
Centres of Excellence, 65 6
Change cycle, 211 12
Change management, HR role, 31, 32
agreeing priorities for change, 90 1
Change spiral, 113 17
Chaos, 203 4
Chaparral Steel Company, 81
Charles, Eden, 44, 45 6
Chat rooms, 247
Chief Knowledge Officer (CKO), 67 8
Citibank, 72
Clark, A., 191
Coaching culture, 126 7
KPMG case study, 131 2
Codification, cost of, 199 201
Cofen, D.S., 94 5
Communications, 93 5, 111
Communications Theory, 82
Communities, 201 3
bureaucratic, 202 3
chaos, 203 4
expert,...
Copyright Christina Evans 2003 under license agreement with Books24x7
